Technical Services Co-Ordinator

  • Kent
  • £28000 - £35000 per annum
Date: 12th Jul 2024   
Job Ref: ZEST/NM/JKPE
An established food business who offer a range of products, known for their positive cultural reputation and values, furthermore what they do offer much delight to your culinary skills!

If you are a technically talented candidate who loves systems, creating efficiency with a sound knowledge of BRCGS, quality management systems and food safety processes and suppliers this is a great role for you!

Reporting to the Technical Manager, this is a customer-facing and varied role that includes:

Completion of food manufacturers' specifications and approvals (including completion of risk assessments and supply chain maps), both via customers' online portals and/or in Word/Excel formats to agreed deadlines.
Direct technical support to a wide client base and group technical via email, telephone or Microsoft Teams channels.
Liaison with suppliers (product, packaging, adjuncts) as necessary in respect of a range of alcoholic products, vinegars and condiments.
Provide internal technical assistance to the Commercial and Production teams.
Maintain and keep up-to-date technical databases and resources.
Logging and investigating complaints to identify root causes and corrective actions.
Assist as necessary in second- and third-party audits in support of the Technical Manager and/or Senior Technologist.
Conduct traceability exercises according to internal schedule and at customer request.
Completing KPI reports (Excel, PowerPoint)


So what do you need?

Min. of 2 years' previous experience in a customer-facing technical role within the food and/or drinks industry.
Hands-on experience with online specifications and approval portals.
Excellent communications skills, with a good standard of written and spoken English.
Good standards of numeracy and IT skills (Microsoft 365 suite of applications - Word, Excel, PowerPoint, Email).
Highly organised and accurate, with good prioritisation and analytical / problem-solving skills.
Ability to work on own initiative and as part of the team, able to engage and influence within a growing and changing business.
Flexible and adaptable to variable workloads with pace in a volume environment.
HACCP Level 3 or higher, and Food Hygiene
Experience of or familiarity with ERP-based data management systems, including traceability of materials and packaging.

*Sponsorship is not available with the role

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